These terms govern the services provided by Vesica Agency ("we", "us", "our") to you ("the client"). By engaging our services you agree to these terms. We recommend reading them in full.
We provide web design, website hosting and maintenance, and social media management on a monthly subscription basis. The specific deliverables depend on the package you choose (Web, Starter, Growth, Premium, or Enterprise) as described on our website, plus any details agreed in writing during onboarding.
Subscriptions have an initial 6-month minimum commitment. After that, the agreement continues month-to-month and either party may cancel with 30 days' written notice. There are no exit fees. Fees already paid are non-refundable, but you will not be charged beyond your notice period.
On request, ownership of your website files transfers to you after 12 months of continuous service. Until then, the site is licensed to you for use as part of your subscription. Third-party assets (such as stock imagery, fonts, or plugins) remain subject to their own licences.
Everything else is yours from day one. Your domain name, Google Business Profile, social media pages, and email addresses are registered in your name and remain your property throughout the engagement. We manage social accounts through each platform's official delegated access (for example, Meta Business partner access) — never by holding your passwords — and you may revoke that access at any time. On termination we remove our access and provide reasonable handover information at no charge.
Subject to payment and the ownership terms above, you own the final deliverables created specifically for you. We retain the right to display work we produce in our portfolio and marketing unless you ask us in writing not to.
We aim for high availability but cannot guarantee uninterrupted hosting, as this depends in part on third-party providers. We are not liable for downtime, data loss, or issues outside our reasonable control.
To the extent permitted by law, our total liability arising from the services is limited to the fees you paid us in the three months preceding the relevant claim. We are not liable for indirect or consequential losses, including lost profits or business. Nothing in these terms excludes liability that cannot legally be excluded.
These terms are governed by the laws of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
Questions about these terms? Email hello@vesica.agency.